Frequently Asked Questions

18k gold plating over a solid 316L surgical-grade stainless-steel core. The gold gives the colour and warmth; the steel gives the strength, so your piece lasts.

Yes, real 18k gold plating (not gold-tone paint or a flash coat). The core beneath is stainless steel, which is what makes our jewellery so durable and everyday-friendly.

It suits most people. We build on 316L surgical-grade stainless steel, the grade used for body jewellery, chosen because it stays stable against skin instead of corroding the way plated brass does. The PVD gold on top is a hard, sealed layer, not a thin wash that wears through.

Pellington's PVD plating is made to resist tarnishing and fading, and it's backed by our 1-year tarnish-free warranty.

It's water and sweat resistant and made for daily wear, so hand-washing, rain and the gym are all fine.

Everyday water and sweat are no problem. To keep any gold plating looking its very best for years, we'd gently suggest taking pieces off for long soaks, the pool or the sea, and before applying perfume or lotions.

Store each piece on its own in your Pellington pouch so the dainty chains don't tangle, and give it a gentle wipe with a soft cloth now and then. That's really all it needs.

Yes, every Pellington piece comes with a 1-year warranty, because we stand behind our quality. If you ever have a concern, just email us with a photo and we'll look after you. See our full warranty terms.

Most pieces are adjustable or one-size. For sized rings, pick your size on the product page and tap the size guide just under the size options to find your fit at home. Still unsure? Message us on WhatsApp and we'll help.

Yes, free delivery all over the UAE on every order, with no minimum spend.

Order before 5 PM for next-day delivery across the UAE.

Yes, plus card, Tabby (buy now, pay later), and Apple and Google Pay.

Of course. You have 30 days to return an unworn piece for a refund, store credit, or an exchange, just message us and we'll guide you. Full details: Returns & Refunds.

Items that are part of a promotional offer, both the qualifying purchase and any free or gift piece, are final sale and can't be returned, refunded, exchanged, or swapped for store credit. The only exception is a genuine production fault: reach out within 48 hours of delivery with your order number and a clear photo or short video. Full details: Returns & Refunds.

Card, Cash on Delivery, Tabby (pay later), and Apple and Google Pay.

Yes, with Tabby at checkout.

Every order comes in our signature green box and suede pouch, ready to give.

Yes, add a gift note at checkout and we'll keep prices off the packing slip.